Returns & Refunds | Whitedrop
Support

Returns & Refunds

High-quality products and excellent customer service. If you're not completely satisfied, here's how returns and refunds work.

At Whitedrop, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

01

Returning an Item

If you wish to return an item, please contact our customer service team before sending any products back.

Where possible, please include:

1 Order number
2 Product name
3 Reason for the return
4 Photographs (if the item is damaged or faulty)
Our team will provide return instructions where applicable.
02

Return Eligibility

To be eligible for a return, products should generally:

  • Be unused and in their original condition
  • Be returned in their original packaging where possible
  • Include all accessories, manuals and components supplied with the product
Certain products may not be eligible for return due to hygiene, safety or customisation requirements.
03

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty or incorrect item, please notify us as soon as reasonably possible after delivery.

Where appropriate, we may request:

  • Photographs of the product
  • Photographs of the packaging
  • Your order details
Once the issue has been reviewed, we will work with you to provide an appropriate resolution.
04

Refunds

Where a refund is approved, it will be processed using the original payment method wherever possible.

Refund processing times may vary depending on your payment provider.

05

Exchanges

Where stock is available, we may offer a replacement product instead of a refund if this is the preferred solution.

06

Non-Returnable Products

Unless faulty or supplied in error, certain products may not be eligible for return, including:

✕ Not eligible for return
  • Opened or used products
  • Products manufactured or supplied to a customer's specific requirements
  • Hygiene-sensitive items where the packaging has been opened
  • Clearance or end-of-line products where stated at the time of purchase
✓ Still eligible
  • Items that are faulty on arrival
  • Items supplied in error by Whitedrop
07

Trade Customers

Trade customers may be subject to separate terms regarding returns, shortages and damaged goods.

Trade Account Terms →
08

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been dispatched may not be eligible for cancellation but may qualify for return in accordance with this policy.
09

Your Consumer Rights

Nothing within this Returns & Refunds Policy affects your statutory rights under applicable UK consumer protection legislation.

10

Contact Us

If you have any questions regarding returns or refunds, please get in touch with our customer service team.

Need to start a return?

Reach our team via the Contact Us page.

Contact Us →