Privacy Policy

Depending on how you interact with our website, we may collect information including:

• Name
• Company name
• Email address
• Telephone number
• Billing address
• Delivery address
• Payment information (processed securely by our payment providers)
• Order history
• Account information
• Enquiry details
• Website usage information
• IP address and browser information

We use your information to:

• Process and fulfil orders
• Provide customer support
• Respond to enquiries
• Manage Trade Accounts
• Improve our products and services
• Personalise your website experience
• Send order updates and service communications
• Send marketing communications where you have chosen to receive them
• Comply with legal and regulatory obligations

Where you have opted in, we may send you:

• Product updates
• Industry news
• Promotional offers
• Business insights
• Marketing communications

We only share your information where necessary to operate our business. This may include trusted third parties such as:

• Delivery companies
• Payment providers
• IT and website service providers
• Marketing service providers
• Professional advisers
• Legal or regulatory authorities where required by law

We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

While we work to protect your information, no online system can guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain accurate business records

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to certain processing activities
• Withdraw marketing consent at any time
• Request a copy of the personal information we hold about you

Requests can be made using the contact details provided below.

Our website uses cookies and similar technologies to improve functionality and user experience. For more information, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.

The latest version will always be available on this page.

If you have any questions about this Privacy Policy or how we process your personal information, please get in touch.