Terms of Service
Terms Of Service:
We welcome our valued customers to our website. The terms and conditions described below govern every customers usage of our website. This website and it’s usage is closely monitored by our supervisor to ensure it is used in the correct manner. In the agreement made between the company and the user, ‘you’ refers to the user who is browsing or purchasing on our website. ‘we,’ ‘us,’ ‘ours,’ and ‘Whitedrop’ refers to our company, the workers, agents and the representatives of our company.
1. Your agreement or disagreement:
2. Variations in the website:
It is up to us if we want to remove, add or upgrade our websites services or products at anytime. Whitedrop has the right to either discontinue some of the terms permanently or temporarily without notifying you. Our company will not be answerable or accountable to you or any third party about such changes or discontinuation of the agreement. The agreement’s cancellation is thus dependent on the company.
5. Terms of payment:
The terms and conditions for the company’s products are within Whitedrop’s sole discretion. The payment is received before the company’s acceptance of an order placed by you. The payment is usually made either by credit/debit card or another approved payment method such as PayPal. The company has the right to cancel any order due to no payment or incomplete information provided.
Payment must be made according to the rates written on our website including the applied taxes when submitting your order. Upon payment, a confirmation email will be sent to you with details of your order. In the rare event that the offer confirmed differs from the order placed, we would ask you to contact us immediately to ensure the correct order is and processed and dispatched to you. It’s clearly stated that you don’t need to assume any change or cancellation in the order unless you receive an stating so via the email address provided on the company’s website. When your order is dispatched, you will receive and email with shipping estimates and tracking information for your order.
6. Shipping and Returns:
We offer free shipping to our customers in the UK. We also offer 24hr delivery at an additional cost for customers opting for quicker delivery.
We guarantee same day despatch for all stocked products ordered as follows: Online Orders Order before 4pm, Monday to Thursday and before 3:30pm, Friday.
Email Orders Order before 4:30pm, Monday to Thursday and before 3:30pm, Friday.
We do offer worldwide shipping. Please see options in checkout. Delivery time frames are estimates and we cannot be held responsible for any postage delays after orders are dispatched by ourselves.
Our company policy states that customers have a 14 day window from the date of delivery to return goods back to us. The refund process will be terminated if goods arrive back with us in used, unsaleable condition or not in their original packaging.
All items should be sent to:
Bristol BS32 4QE
7. Unauthorised Use:
If our website is accessed by unauthorised users or devices, we will seek to block further usage or purchases on this site. Our website contains such content that is owned by or licensed to our company. Therefore, unauthorized users will be reported to the relevant authorities.
8. Mispricing of the products:
Sometimes, there are issues regarding the pricing of products. We would urge customers to get in contact with us regarding any price queries. This will allow us to solve any potential problems. In the rare instance there is a pricing error and it remains unsolved after your order is dispatched to you, then Whitedrop will reimburse the card used for the specific order.