FAQ

How do I make a payment?

Payment can be made at checkout via PayPal. Credit/debit cards payments are accepted using PayPal.

For customers wanting to pay via bank transfer, please get in contact with us and we can provide you an invoice with our bank details.

Can I view prices in a different currency?

Yes, you can choose between GBP and EUR in the footer of the website.

How will I know if you have received my order?

Once you have successfully placed your order with us, you will receive a confirmation email.

In the rare instance that you do not receive a confirmation email after placing an order with us, please get in contact with us.

What are the shipping options?

UK

Free shipping on all orders.  (2-4 working days)

Next Day Delivery (orders placed by 11:30am Mon-Sat) (orders placed after 11:30am will be delivered the day after next

Europe

Worldwide

How do I return an item?

Items can be returned free of charge within 14 days of receipt of the item. Items will need to be unused, in original packaging and resellable to be eligible for return.

Items can be returned to the below address:

Whitedrop Ltd
Office 29647, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

How long does it take for me to get a refund?

From the date of approval, refunds normally take up to 14 days to appear on your balance.

Do I have to pay duty and import charges?

No, for orders shipped outside of the UK, duty paid shipping is used and reflected in the cost of your purchase.

This means duty and import charges are covered by us and not chargeable at your end.

Am I able to place an order in advance?

If you want to place an order with us in advance and receive your items at a later date we can accommodate this. Please contact us.

What if I want to place a bulk order?

If you are interested in buying any of our products in bulk, please get in contact for further details.

What type of packaging do your products come in?

All of our products are packaged in air tight materials or vacuum to prevent any contamination.

What’s the difference between Foam & Polyester Swabs?

Although both polyester and foam swabs keep surfaces and electronic equipment in your organization clean, they serve different functions.

  • Polyester swabs have “quick-release” properties, which make them great for tasks such as fluid handling, woodworking, and microelectronics. They offer great performance and durability.
  • Polyester is more suitable for sensitive surfaces like lenses.
  • Foam swabs, on the other hand, have more absorbent qualities than polyester swabs, which allows them to absorb all kinds of dust and dirt that can build up on surfaces and equipment quickly. Foam swabs are made from something called polyurethane. They also offer great performance and durability.

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